Change email address

I am attempting to change my son’s email address using this online form but it isn’t working. We accidentally put in the wrong address when we created the account and need to update with the correct information.

Hey there Elasara! I sent you a direct message requesting information. Could you please respond so that we can get you taken care of. :smiley:

that links returns this:
“type”:“moby.core.exceptions/authorization-required”,“status”:403,“msg”:“You are not allowed to do this, view”,“data”:{“action”:“view”,“reason”:“FAQ is not published”}} not very helpful

link my email for please