Right now im trying to upload new items, which each item has 15+renders.
The issue: each render upload (each image-file) fires up a captcha for me to solve. So, in one product with 15 renders, i have to solve 15 captchas.
This hasnt occured to me before
I’ve: cleared cookies - cache - changed browser - restarted router - restarded pc
What else can i do?
What type of bug are you experiencing?
Publishing
Steps to Reproduce
I open fab as usual. Go to listings → new listing → start filling everything up
Then when i upload all the renders of the product, it fires up a captcha for EACH image. So for example if i have 10 renders, i have to solve 10 captchas
Expected Result
The expected result its to not have one captcha. Zero. Like always. This is a new issue for me
Wonder if it could be because you haven’t done all steps to verify your account or that you’re behind a VPN maybe? Haven’t encountered it myself but it does sound very excessive.
I have been experiencing this issue since July 23.
I contacted Fab Support on the same day and initially received only one response asking me to try the usual troubleshooting steps (switch browsers, clear cookies and cache, disable VPN, etc.).
I followed all of those instructions, but the problem did not change.
After that, I sent three more follow-up messages, but I have not received any response since.
Because of this issue, I have not been able to upload a single new model to Fab since July 23. Every image upload triggers repeated hCaptcha challenges, making it practically impossible to publish new products.
Could someone from the Fab team please investigate this issue or provide an update on my support request? Thank you.
I have been experiencing this issue since July 23.
Every single image upload triggers a new CAPTCHA challenge. If I upload 15 renders, I have to solve 15 CAPTCHAs. This makes publishing products extremely slow and frustrating.
I have already contacted Fab Support multiple times. They asked me to:
clear cookies and cache;
try different browsers;
use Incognito mode;
disable extensions.
I tried all of those steps, including using a completely different internet connection, but nothing changed.
Today I received this response from Fab Support:
“The Internal team has informed us recently that the Captchas are as intended.”
This is confusing because this forum thread says the issue has been assigned (EMP-22129).
Before July 23 I could upload images normally. Now every image requires another CAPTCHA, making it almost impossible to publish products with many renders.
Can someone please clarify whether this is actually a bug or an intentional change? If it is intentional, it seriously impacts creators who regularly upload products with multiple images.
I recieved the SAME response and its 100% confusing. Makes no sense at all. Before this, there was no captcha at all. Now, suddenly, we have to do ONE CAPTCHA PER RENDER-FILE.
So, 16 renders to upload = 16 captchas
1 fbx = 1 captcha
1 obj = 1 captcha
and so on.
Of course i replied back asking for a solution because this issue its clearly something new and not something “intended”. WHY would you do a captcha per file uploaded? Makes no sense.
I hope they fix this because uploading items its a pain now.
