I am trying to create a distributor profile with my gmail as support email account. The system informs that the email is being used by another Epic account which is probably another Epic account of my own. The problem is that in that other account I can’t find the distributor profile which contains the support email I want to use. I suspect that the distributor profile that is blocking my gmail account exists but for some reason I am not able to access it.
Any solution will be very appreciated.
Hey there @facundosanquiez ,
We’re sorry to hear that you are having issues creating a Developer account. To properly assist with your issue, the best course of action would be for you to create a Private Discussion with us so we can investigate this further.
You can open a case with us using this link to create a Private Discussion. Please ensure the topic is set to Epic Games Store, fill out the ticket, and provide any screenshots of error messages you encounter.
Thank you, and we look forward to hearing from you soon!