Thank you for the update on this!!
Here is my listing ID of a product that is stuck in pending publication:
63b61e4a-dc11-4ee0-a6b1-f4860bd29198
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Hey @BDC_Patrick. The team has had a look at your listing but appears to be operating normally? Can you elaborate on the problem you’re experiencing?
Thanks!
Sure…
This is my problem:
Screenshot captured 30 seconds ago, after retrying to install my own Plugin via Epic Games launcher.
You can also find my own Topic here:
Existing and unsolved since November
Heya @NiceShadowDev 
Could you check now and let me know if it’s resolved?
Thanks!
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Still happening for me since so many months now. I reported this issue 3 times to the support already but we didnt get any progress…
Omg, I can’t believe it. It is Live and resolved. Thank you!!! 
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Heya
We’ve done some digging and we’ve been able to install the listing in question without any issue. Do you have direct reports from consumers that they are unable to install? Knowing this would help our investigation as currently with being able to install it without issue we’re wondering if this is isolated to you as the owner of the listing being unable to install it.
Thanks!
Yay! Fantastic news! Thanks for getting back to me on that, and apologies for the time it has taken to be resolved.
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Heya!
Is this your own listing? Do you have reports from consumers with the same error? If you can provide the listing ID, that would be great.
Thanks!
Hey, it only happens for my own listings and only for listings that already existed on the Unreal Engine Marketplace. It does not happen for listings that I published after Fab released.
Yes, one customer said he got that error but now after further investigation he got error 11 instead of 09.
I provided very detailed information on this issue multiple times already through Fab support but they only said they forwarded it to the team, and nothing ends up happening every time.
I have no customer complaints right now.
So currently, it only affects my own attempts to install the Plugin.
As my other post states, I already wiped the whole Epic Games stuff from my system, restarted, and reinstalled everything (which took forever to download everything again) - and still I cannot install my own Plugin through the Epic Games launcher library because of the IS-0009 Error.
Hi Skye!
today I saw that a customer bought one of my broken packs. I put banners up on my ArtStation and fab pages listing the current broken urls too in order to hopefully avoid any future purchase for now. If the customer reaches out to you please give their refund. I have not gotten an email yet or communication from the customer that bought it but I am heads up in-case it happens.
My current broken and remaining packs are these. If these could be fixed I would be extremely grateful. Thank you guys for everything you do and I am happy to see people are getting their entries fixed too now! So far I am very thankful too because three of my other entries are fixed now. It is just two left. I will link below.
My current broken URLS/IDs:
Thank you so much! Happy 2026!
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Hi @SkyeEden
I have also been experiencing this issue for a couple of months now. It is a particular concern for the “Modular Dungeon Collection” as it is a popular product that specifically needs an update. Here are my listings currently stuck in pending publication:
Modular Dungeon Collection: c75d0bd6-6c97-4183-a8ac-75a9c0cdd129
Mountain Village Collection: 11d725a1-71fd-43ca-95bd-c09d348a0768
Desert Modular City Kit – Adobe Architecture: d79bc2f4-7323-479d-8bb6-20b47e3945a1
Desert Buildings Collection: 8c6ce60c-24af-4fba-b7bf-6d2409156666
Any help regarding this would be much appreciated. Thanks!
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I am now experiencing this issue!! Can’t believe they have this issue for so long.
The worst part is that this issue is completely random! I submitted many assets. Some submit without issues. Others worked after few attempts. But I just have one which is stuck! I feel lucky it’s not one of my main assets but I am completely dismayed that Fab has let such an issue persist.
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Oh hey welcome to the club <3
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Thank you for the warm welcome 
Not exactly the club I was looking forward to joining 
People who don’t have this issue think it’s just a Fab approval/corrections thing and that you just need to improve your submission or something. They really can’t wrap their head around the fact that it’s an obvious and SERIOUS BUG! They assume if it was such an important bug. Surely it would have been fixed by now…..
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Hey folks. I wanted to jump in again and let you know that I’ve seen the those that have provided listing IDs that are experiencing this issue and am working with dev team on these as well as checking for updates on the overarching issue.
Thanks, and again, apologies that this has been an ongoing issue for so long.
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Thank youuu Skye for the update! Here is hoping for the best! have an awesome day/week/month everyone!