Can't submit product to Unreal Marketplace?

Community Marketplace
1

Whenever I try to submit my product it just loads for a few seconds and does nothing. Help? (Product won’t save in drafts either)
(I don’t know if this is the right place to ask this sorry)

2

Hi, try another browser. That will help.

3

Thanks so much! Seems that it doesn’t work on Firefox but does work on Edge and Chrome :0

4

Having the same issue today. I’ve pretty much tried every browser there is.

5

is it solved?

6

No I just tried again this morning. It remembers all my info but I can’t get past the part where you open the portal. I submitted a support request but looks like Epic is closed until July 8th…

7

The Marketplace team is still working, although at a reduced capacity. We weren’t able to repro your report from the info shared here, but a team member is going to contact you through your support ticket to get more info.

Thanks,
Josh

8

Thanks Josh. I wrote them back, but I’m still not able to get past open shop page: Publisher Portal. All my info is still saved but I can’t go any further. I made video showing what’s happening: https://www.youtube.com/watch?v=OKNo…ature=youtu.be

9

Hi @MarkcusD, Try Opera browser. Its free. Ctrl+F5 on the shop page you presented is a great thing to clear the cache, try this.
As an option you can try open the “Private tab” in your present browser.
Think that will help.

10

I tried Opera and private in chrome and Opera. Still a no go. I’m thinking my account data must be corrupt somehow. It won’t let me erase everything and start over which is what I would like to try.

11

Epic helped me out :slight_smile:

12

I am having the exact same problem today in chrome, firefox, and edge

13

I’m having the exact same problem today as well. This is so ■■■■ frustrating. I submitted a support ticket so hopefully Epic gets back to me.

14

Same ■■■■ here too …