Can't resume if missed prerequisites

After downloads completes the installer prompts for installing pre-requisites which require admin permissions in windows.

Since it takes a long time to download and verify I usually leave it on its own to download and install.

So there is nobody to click on grant admin permissions dialog and it times out with a message “Could not download installation information”, this puts the launcher in a broken state where it cannot resume installation.

There are no definite known methods to fix it.

Hi Commander Shepard,

I’m sorry that you are having an issue with the Epic Games Launcher. In order for us to offer the best support, we have recently modified the process for how Epic Games can help troubleshoot your Launcher issue. Please visit for technical support, here you can find information and solutions for common issues, as well as a contact form if you still need additional assistance. Thanks!