Hi all. I have uninstalled UnrealDatasmithArchicadExporter_4_27_2 incorrectly. Now, when reinstalling, the installer immediately writes: "the plugin is already installed", although this is not so. I cleaned everything and folders and registry. So far it doesn't help. Maybe somewhere, something did not clean up?
Hello ,
Thank you for posting in the community and sorry to hear about the troubles with getting the Datasmith Exporter plugin to be installed.
If you already searched for Datasmith Exporter plugin in your registry and removed the files there, then you can check in the current install paths of Archicad to make sure there are no files/folders. The paths are for Archicad 25 but if you replace the 25 version with the version you have you should be able to locate them.
C:\Program Files\GRAPHISOFT\ARCHICAD 25 USA\Add-Ons\Import-Export\DatasmithARCHICAD25Exporter - (Folder)
C:\Program Files\GRAPHISOFT\ARCHICAD 25 USA - DatasmithUE4ArchiCAD.dll - (File)
Hope this was helpful and if after removing those files there still is a problem, please contact us so we can best investigate.
Link to contact us:
https://twinmotionhelp.epicgames.com/s/case-community-page
Kind regards,
Vincent B.
The folder and file are missing in these paths (deleted earlier). The registry has been cleared. Anyway, when reinstalling, the message "product already installed" immediately appears. Maybe reinstalling Archicad will help?
I had the same problem i ve searched for latest version and kept in download folder the old exporter source and it is working fine , first problem couldnt find data exporter 27 i cano`t uninstall it or reinstall it ,i searched all ways tell i found this post ,came in my mind to download the old version to be with the newer in same folder while installing ,succesfully i did it after 2 days trying