I am trying to setup a developer account and currently in verifying trader details phase. The problem is with technical side. Veriff service does not request accese to my camera, and keeps saying to enable it in permissions. It is enabled, both in web browser and in windows settings. I have calls and meetings over msteams and zoom almost daily using this web browser and camera. I tried using chrome, firefox, brave and edge, nothing works. This is the first time I see such problem. I also used id verification for fab and all went smoothly, as it was with a better id service provider.
Hello,
Thank you for reaching out for support! I understand that youāre having issues with the Veriff verification step when trying to complete the Trader Verification process. Iām happy to help with this!
Please submit a private discussion ticket here for support. Set the topic to āEpic Games Store,ā and youāll be routed to the team that can directly assist you with this. We look forward to working with you!
Hi, thanks a lot for your help. Whenever I try to create a new private discussion I get a 404 error page not found. Could you please kindly have a look into this issue?
Hello,
Thank you for letting me know! I have some questions Iād like to ask to understand the 404 error youāre seeing:
- Are you logged into your Epic Games account before attempting to create a private discussion?
- Are you able to navigate to any other part of the EOS Help site?
- Try the button to ask the EOS Developer Community. Do you have the same issue?
- Which browser are you using to test this? Does the same behavior occur on a different browser?
- Are you able to view the page when logged in on a different device?
- Are you able to gather a HAR file for this error?
Iām currently unable to reproduce the issue on my end. When Iām signed in and select the button, it reroutes me to the portal to submit a case. If Iām not signed in, it asks me to sign in to my account.
Performing the above steps should help us isolate the root cause of the issue. We look forward to hearing back on this!
Thank you a lot for taking time to help.
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Yes and no. If I attempt to create a private discussion while being logged into my dev dashboard (dev.epicgames.com) - I get transefered to a https://communityportal.epicgames.com/s/unavailable with 404 page not found, on which I am not logged in. Upon logging in on this page, I still see the same error. Repeating step 1 while being logged in at https://communityportal.epicgames.com/s/unavailable shows the same result, displaying that I am not logged in.
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I can only navigate the website not being logged in. After I attempt to login, I see a 404 page not found error.
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I tried Chrome, Brave (shields disabled) and Firefox.
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I can not confirm it on the different device unfortunately, but additionally I can see that whenever I try navigate to https://communityportal.epicgames.com/, I get forwarded to the page on the screenshot
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I can provide a har file if needed, but preferably via private messages please if possible
Hello,
Thank you for answering my questions in such detail! I greatly appreciate it. Iād like to try something a little different to see if it would have an effect:
- Navigate to this web page
- Under āI need Help withā¦ā select the option for Epic Games Store & Publishing
- In this section, under Contact Us, select the option for Support (Partner)
I understand your preference for sending a HAR file privately. I want to respect your privacy as much as possible, so I will look into what options we have for this that arenāt public.
Let me know if the steps above change anything for you! I look forward to hearing back on this!
Thank you a lot for looking for ways to help me with this problem. If you want I can create and share a burner email for sending the har file.
I have tried creating a support ticket from this page Epic Games Developers - Epic Games Developers , but result is the same unfortunately.
Hey there, is the an update on this issue?
Hello,
Iām happy to help! Iām currently working with our IT team to identify the root cause, as your account seems to be uniquely affected. Weāve just made some adjustments that potentially resolve this issue. Can you try to submit another support ticket and let us know if youāre still experiencing the problem?
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Hi, thank you so much, itās working! I canāt even express how happy I am, after all these attempts. I am really grateful appreciate the effort and time it took. You are absolute legends!
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Hello,
Iām happy to hear we were able to resolve this for you! If you havenāt already, please submit a private discussion so we can assist you with your trader verification. When doing so, set the topic to āEpic Games Storeā to ensure youāre routed to the right team. We look forward to hearing from you!
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