Can't login with Launcher anymore...

Onoa · March 3, 2015, 4:32am

Hi,

I can’t connect with the launcher anymore. I get the following errors:

Never had any issues before today. I’ve looked on the Answerhub, but none of the fixes suggested work. Am I getting this error because there is too much traffic on Epic’s servers? I’d really appreciate to know what’s going on, because I can’t re-install the engine at the moment and I am unable to work…

Thanks,

anonymous_user_c312b2ba · March 3, 2015, 6:37am

I’m getting the same thing.

anonymous_user_501af7aa · March 3, 2015, 8:00am

did you tried this?

Alexey_Kryshen · March 3, 2015, 8:09am

Could you open the UE4 site ? Download installer ? Maybe you have the same issue as we - Why developers in Belarus were blocked ? It is longer impossible to download UE4. - Feedback for Unreal Engine team - Unreal Engine Forums

TJ_V · March 3, 2015, 8:23pm

Hi everyone,

If you are still having this issue please try the ‘-http=wininet’ solution in the link below. Let us know if it works or not.

A new, community-hosted Unreal Engine Wiki - Announcements - Epic Developer Community Forums.

Thanks,

TJ

Onoa · March 3, 2015, 9:21pm

Hi,

I think there was an update for the launcher and it appear that the issue is now resolved.

Thanks!

Tavio88 · August 4, 2015, 9:07pm

that help! thanks for the info!!

anonymous_user_fedc4a0f · August 6, 2015, 7:29am

Everyday I work well with UE4 but today Aug 6 I can’t sign in UE4 (See the attached image).

Help me pls,

anonymous_user_31717992 · August 6, 2015, 8:11am

[QUOTE=Nguyen Noi;349625]
Everyday I work well with UE4 but today Aug 6 I can’t sign in UE4 (See the attached image).

Help me pls,

[/QUOTE]

I have the same problem. From today I can’t go to Epic Launcher. Nothing happens.

http://f5.s.qip.ru/gbw3dAe0.png

anonymous_user_fedc4a0f · August 6, 2015, 8:38am

I have to wait now. Hope tomorrow will be ok.

anonymous_user_31717992 · August 7, 2015, 7:11am

Launcher does not work. Where do I need to write to technical support?

Jacky · August 7, 2015, 9:06am

You dont have to wait if all you need to do is open up and work on your project. You can always go to your project’s folder and open it manually.

If TJ Ballard’s link didnt help you can post the problem you are having on AnswerHub.

anonymous_user_fedc4a0f · August 10, 2015, 1:52am

Here are my Debug Logs (Attached file).

I’ve already posted it to AnswerHub (See link: Sign in problem - Platform & Builds - Epic Developer Community Forums).

Help me pls

Stephen_Ellis · August 10, 2015, 2:30pm

Hey all,

This thread was originally created back in March, and we should have closed it after the known issue was resolved. I am going to close this now, so that we can ensure that people are directed to the proper support channels.

If you are experiencing an issue with the Epic Games Launcher, first please review the Troubleshooting guide to determine if any of the solutions may help you: https://wiki.unrealengine.com/Troubleshooting_Launcher_Problems

If nothing in the guide helps, then please refer to the Installation & Setup section of the UE4 AnswerHub, which is where we review and assist with Launcher issues. First, please look through the current posts to see if the issue you are experiencing may be a widespread issue that Epic is already working to address. If it’s not, then you should run a search for your specific issue to see if anyone else has also experienced it, and if they have identified a solution. Finally, if you determine that your issue is unique, please make a new post, and be sure to include logs (the process for which is described in the troubleshooting guide).

Cheers