Can't login: "Didn't get a response. Are you connected to the internet ?"

Development Platform & Builds
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Hi every one !,

I got a problem with the launcher, I can’t log in always write “Didn’t get a response. Are you connected to the internet ?”
So, I try every thing I can find on your support center () or on internet like “-http=wininet”, change DNS, activate TLS 1.1 and 1.2, desactivate Avast or firewall, open ports 443 and 5222 with a cmd.exe command because I’ve a MMC error as you can see on the screenshot (sorry for French)

83233-epic+games+launcher+error.png
83233-epic+games+launcher+error.png1818×1028 382 KB

I give you my log (with debug log) [link text][2] and I’ve forgot to tell you, I’m not behind a proxy or anything like that.

Thank for your help !

P.S: Sorry for my bad english… :confused:

2

Hi DeaMaZi,

I’m sorry that you are having an issue with the Epic Games Launcher. In order for us to offer the best support, we have recently modified the process for how Epic Games can help troubleshoot your Launcher issue. Please visit http://help.epicgames.com/ for technical support, here you can find information and solutions for common issues, as well as a contact form if you still need additional assistance. Thanks!

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Ah okay, I’m sorry. They ask me to post here, so I did it…

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This is a very recent change, within the last two weeks or so. I apologize for the confusion!