Can't list a new 3D product

Summary

Endless loading for all 3D model formats except UE. I can’t publish a new model because I’ve been waiting for the loading and data extraction to complete for over six hours. There were no such issues before. I thought it might be a server problem, but I couldn’t find any news about it. Neither FBX, OBJ, GLB, nor Blend files are uploading — nothing works at all. I tried deleting and re-uploading, but it didn’t help. I tried creating a new product — same problem. I checked my internet connection, and everything is fine on my end.

What type of bug are you experiencing?

Publishing

URL where the bug was encountered

https://www.fab.com/portal/listings/bac59d8c-1665-4867-8643-4aa54c16c8a9/edit

Steps to Reproduce

  1. Create new listing
  2. Upload any formats that are processed by the website after being uploaded.
  3. Try to “Submit for review”

Expected Result

Successful 3D model uploading

Observed Result

Error message “Your listing is invalid and cannot be sent to moderation”

Platform

Google Chrome

Operating System

Windows 11

Upload an image

same. server issue maybe.

So, after sleeping i checked, and data extraction is completed. BUT! Now model do not converting in to GLB GLTF USDZ.