Can't install my app in play store


I finally finished my app. I already made a developer account, paid and uploaded my app, but I can’t install it because it said that my app is NOT compatible :frowning: It runs fine on my phone when i download my app from my computer to the phone (samsung galaxy s6) but I just can’t install it in play store. Could someone please help me?




Could you please show me what your APK settings in the Play Developer Console look like once you’ve uploaded the project? It should say the type of textures used, how many devices are supported, etc.

Thank you!

Hey ,

Thx for the reply :slight_smile:

Here are my settings, in dutch and English.

The OpenGL textures are,

I also package my project in android ETC2 is that good?


Could you please create a copy of your project in 4.14.1, package it and upload it to Play Services and see whether or not the supported devices change. Please upload those screenshots when you can. English is easiest for me, if that saves you any time.


Hey Mister_Who,

We have not heard back from you in a few days, so we are marking this post as Resolved for tracking purposes. If you are still experiencing the issue you reported, please respond to this message with additional information and we will offer further assistance.

Thank you!

Hey ,

I’m sorry that I didn’t reply sooner. Had a busy week.


People with 6.0.0 or higher can now download my game. First i didn’t work because I didn’t include the obb file. The obb file is really huge, like 1.2GB.

When i install my app direclty from my pc is runs fine, but when I download it from the play store it lags very much.

So my question is,

How can I reduce the obb file, and how can I get the game run smoother?

Thx for the help so far :slight_smile:

I have some documentation that should help you size down the size of your game, as well as some extra that may help your game in general not lag.

  • [UE4 Documentation: Reducing APK Package Size][1]
  • [UE4 Documentation: Mobile Performance Tips & Tricks][2]
  • [UE4 Documentation: Performance Guidelines for Mobile Devices][3]
  • [UE4 Documentation: Android Game Development][4]

Good luck!

Optimization Guides for Android in Unreal Engine | Unreal Engine 5.1 Documentation
[3]: Performance Guidelines for Mobile Devices in Unreal Engine | Unreal Engine 5.1 Documentation
[4]: Android Support for Unreal Engine | Unreal Engine 5.1 Documentation