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cant install exporter to max 2019

Anyone else get this error message when trying to install the exporter into 3ds max 2019?

Just to add to this. I if I go to uninstall it gives me the same message. The Specified account already exists. I have tried everything, looked through the forums and have gotten no support on this.

If someone from from Epic could please point me in the right direction that would be great. As of right now I can not use Datasmith with max 2019 or 2018.

Hey werx60.

I don’t recall seeing that specific error message before, so I don’t have any recommendations for you here.

Please take a look at this guide. I suspect you’ll need to reference the last bullet point. https://unrealstudiohelp.epicgames.com/s/article/3dsMax-plugin-installation-troubleshooting

Then submit an Unreal Studio support ticket, so our support staff can do some direct troubleshooting with you. https://unrealstudiohelp.epicgames.com/s/case-community-page

Thanks