- Button is greyed out in launcher, says its uninstalled
- No other options
- Prior, it was taking me to a checkout screen then saying I didnt have parental permissions, even though this is an adult account
- I’m on a mac (2023 M2)
- Launcher and website are running like complete ■■■■ on my machine
Hello there @jasonawesa! Let’s see if we can figure this one out.
There are multiple approaches to fix this problem, let’s cover a few of them one by one:
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Log out from your Epic account, make sure you close all sessions in all devices, then log back in to the launcher and try again.
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On the left pane, click on “Library”. When doing so, a yellow and striped bar should appear at the bottom. Then, on the left pane, click on “Unreal Engine”.
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Go to your app data folder (usually "C:\Users\AppData" in Windows, and “/Library/Caches” in MAC), delete Epic and Unreal folders in Local and Roaming. This will reset all the launcher settings, and force a re-download.