Cant download UE 4 2.9 for windows

Development Getting Started & Setup
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1

cant download UE 4 4.9.2
it says
a file error has occurred. please check your running processes

2

Hi Ultra,

Try the troubleshooting steps in this section of the troubleshooting guide.

If nothing works, follow the steps here to generate you Debug Logs. Post them here, along with your Dxdiag (system specs).

3

could not get the troubleshooting to work here are my debugging logs

4

Hey UltraDiamondKing,

I’ve inspected your logs and your patching is failing due to being unable to move: C:/Program Files/Epic Games/4.9/Engine/Binaries/Win32/UnrealCEFSubProcess.exe

To solve this we need to do a couple of things, firstly you need to check that UnrealCEFSubProcess is not currently running. You can do that by end tasking it in the task manager. If you aren’t sure how to do that restarting your machine will have the same effect.

Once we are sure that process isn’t running go to the file location listed above and move that executable out of that location, this is so the fresh patch will be able to write a new executable in its place. We are moving it rather than deleting it so that if something goes wrong with the patching process you will be able to move it back and continue to use your existing copy of 4.9.

Once you have done both of these tasks try and re-patch to 4.9.2, hopefully it should now complete successfully. If so check it runs correctly and then you can delete the executable you moved.

If not please post back here with your newly generated logs.

5

so i looked into the 4.9 folder and the Engine folder was not there

6

Hey UltraDiamondKing,

My investigation showed that the installation failed because it could not move UnrealCEFSubProcess.exe. Now there are a few reasons why this could happen, from inspecting your logs it seemed that you had an existing copy of 4.9 installed and the theory was that this was ether still running or following a crash the UnrealCEFSubProcess was still active.

Can you please restart your computer then run the launcher and install 4.9.2. Be sure not to run a 4.9 version of the Engine at the same time. I realize these sound like simple steps however it rules out several potential issues in doing so.

If you are still unsuccessful please post your latest logs here.

7

Hi UltraDiamondKing,

We haven’t heard back from you in a few days, so we are marking this post as Resolved for tracking purposes. If you’re still experiencing this issue, please try the suggestion that Barnabas mentioned above then post back here with the requested info.

If you need anything else, feel free to ask.

8

sorry that i have been gone and could not respond. i was working really hard on school. now i did what you said and it did not work. any thing else i could try? that would be great :smiley: -Ultra

9

Hi UltraDiamondKing,

If you followed the steps outlined by [Epic]Barnabas and are still having trouble, could you please send us an updated version of your Debug logs? If you need the steps on how to generate them, they can be found here.

Thanks!

10

Hi UltraDiamondKing,

We haven’t heard back from you in a few days, so we are marking this post as Resolved for tracking purposes. If you’re still experiencing this issue, please try the suggestion that I mentioned above then post back here with the requested info.

If you need anything else, feel free to ask.