Cant download Twinmotion assets from the library

Development Getting Started & Setup
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1

I can’t download Twinmotion assets, after pressing the DL icon I get an exclamation mark, I can download SKETCFAB and Megascans but not the regular assets, any clues on why I cant download them?

2

Hi,

Are you signed in to your Epic Games Account when trying to download them?

Alternatively, did you try to download Library packs from the Home Panel?
These will grant you access to all Twinmotion assets.

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3

Hi,
I am already signed to my epic games account and can’t download the library pack
Is there a process that I need to check if it is blocked and ask the administrator to allow it?

4

Thanks for your reply.

To investigate further we will need information you shouldn’t provide in a public forum (Epic ID, Region, Subscription plan).

Could you please use the Contact Support link?
We will follow-up with you there.

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5

I opened a case, waiting for next step

6

Hello there,
Thank you for reaching out.
Could you please confirm that you are launching Twinmotion from the Epic Games Launcher?
Also, please make sure you are an administrator on your machine or have full permissions to access the Twinmotion folder on your computer.
Additionally, ensure that no required websites are blocked. This can sometimes happen when working within a company network. You may want to check with your IT department to confirm that you have access.
Here’s the related article for reference: