Can't download purchased texture

General Issues & Bug Reporting (Fab)
1

Summary

Can’t download purchased texture:

“An error occurred, the asset could not be retrieved.”

What type of bug are you experiencing?

Purchasing

URL where the bug was encountered

https://www.fab.com/library

Steps to Reproduce

  1. Purchase texture
  2. Try download in any format from My library

Expected Result

Working texture download.

Observed Result

Can’t download purchased texture:

“An error occurred, the asset could not be retrieved.”

Platform

Google Chrome

Operating System

Desktop, windows 11.

2

Are you clicking on this iconimage to download it? Can you instead click on the thumbnail and try downloading from the product page?

3

It was icon, works now.