Can't download my purchase

Summary

I’ve bought this asset last week https://www.fab.com/listings/c25da1c4-7b0a-4e19-9ab3-fc869dff6651 and I stil can`t download it.
It list’s in my Library but when I want to download it It says “To access Unreal Engine files, add the asset to your Library”
And when I click add it to library - Oops the Error has occured :(((
How could I finally receive my purchase?
Really disappointed.

What type of bug are you experiencing?

Purchasing

URL where the bug was encountered

https://www.fab.com/listings/c25da1c4-7b0a-4e19-9ab3-fc869dff6651

Steps to Reproduce

  • buy the asset
  • add to the library

Expected Result

downloading my purchased files

Observed Result

error while adding to my library

Platform

Chrome

Operating System

Windows 11

Try the vault library from Epic Launcher, or the reload button to refresh the library.