Can't download my own pack

General Issues & Bug Reporting (Fab)
1

Summary

Both the UE5 plugin + website doesn’t let me add my own pack to my library or even download it

What type of bug are you experiencing?

Plugins

Steps to Reproduce

  1. Add your own pack to your library through the website or UE5 plugin
  2. Try to download/add to project

Expected Result

It should let you add your pack to your library or download it

Observed Result

Neither of them work

Platform

PC

Operating System

Windows

1 Like
2

Hi @v0rdiant, publishers can only download packs from their published listing pages.

3

I noticed this too. The download option only says “Add to your library to access”. No way to download or add to library.

2 Likes
4

Hi Flak! I have published my pack but it still won’t let me add it to my library nor download it, in both the website and ue5 plugin.

1 Like
5

On the website:


In UE5:

The buttons don’t do anything

7

Same here.

2 Likes
8

Are you guys on a mac? If so see my solution.

9

same problem :sob:

10

i have the same problem

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11

Same problem…

Screenshot 2024-10-25 172824
Screenshot 2024-10-25 172824766×908 120 KB

12

I am on PC.

(I feel like I should type more, but I don’t know what else would add to the answer lol)

13

I can also say that I have already downloaded and installed the latest version of the Epic Games Launcher…

I have received the following reply with instructions from fab support:
"

  1. Close the launcher (not just minimize to tray)
  2. Clear the launcher cache (instructions here)
  3. re-open the launcher. In “my library” scroll down to Fab library and hit the refresh button
  4. leave the launcher open and wait 30 minutes.
    "

Unfortunately, none of this helped…
But maybe it will help someone else.

1 Like
14

Same here. But with single models on the FAB sketchfab page. Tried to download my Hover Forklift model and it says error.

I migrated and got my models approved for LIVE weeks ago on FAB. Got the Marketplace seller and tax thing sorted out before that.

I wonder, is FAB getting confused with the Epic Marketplace Publisher Portal? I have 79 LIVE models up for sale on Sketchfabs FAB page, but on the Epic Publisher portal it says ZERO… As seen below, below that is the asset on FAB

Screenshot 2024-10-28 234520
Screenshot 2024-10-28 2345201829×925 48.5 KB

Screenshot 2024-10-29 001002
Screenshot 2024-10-29 0010021920×919 84.2 KB

15

same problem.

2 Likes
16

Same here. I created two new plugins for fab, only have Download Button, when i click it it tells me “To access Unreal Engine files, add the asset to your Library.” But there is no Add to my library button.

What´s weird, when i browse the fab plugin, it tells me “You own this item”.

Annoying i can´t download and test my own plugins

3 Likes
17

Still no responds from epic.

Here is my prodcut, The page shows that i own this plugin but i can’t find it in my library.

@skfabby Can you help me with this? Thanks.

Generic Gameplay Ability System - GAS for Blueprint Users, No C++ Required. | Fab

18

I have a similar issue but I don’t even get to add to the library. When I click DOWNLOAD - I get an error:

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image826×613 63.2 KB

Do users who bought the pack experience the same problem while trying to download?

19

i’m getting the same error trying to download my own published asset, also im seeing a lot of people who claim to have gone from making hundreds a month in sales to absolute zero since this store launched

1 Like
20

Same issue. There isn’t even an option to add to library…

fab
fab622×547 20.2 KB

21

It seems I’m now able to download my assets only though Unreal Engine. Still can’t add my product to my library.