Can't download my own pack

v0rdiant · October 25, 2024, 12:46pm

Summary

Both the UE5 plugin + website doesn’t let me add my own pack to my library or even download it

What type of bug are you experiencing?

Plugins

Steps to Reproduce

Add your own pack to your library through the website or UE5 plugin
Try to download/add to project

Expected Result

It should let you add your pack to your library or download it

Observed Result

Neither of them work

Platform

PC

Operating System

Windows

Flak · October 25, 2024, 5:30pm

Hi @v0rdiant, publishers can only download packs from their published listing pages.

TicToxicStudios · October 25, 2024, 5:43pm

I noticed this too. The download option only says “Add to your library to access”. No way to download or add to library.

v0rdiant · October 25, 2024, 5:49pm

Hi Flak! I have published my pack but it still won’t let me add it to my library nor download it, in both the website and ue5 plugin.

v0rdiant · October 25, 2024, 5:51pm

On the website:

In UE5:

The buttons don’t do anything

v0rdiant · October 25, 2024, 5:54pm

(post deleted by author)

SoerGame · October 25, 2024, 6:38pm

Same here.

BGTITAN-DENIS · October 27, 2024, 6:03pm

Are you guys on a mac? If so see my solution.

luikaseng0722 · October 27, 2024, 7:46pm

same problem

luikaseng0722 · October 27, 2024, 7:47pm

i have the same problem

GreenleafVision · October 27, 2024, 8:16pm

Same problem…

TicToxicStudios · October 28, 2024, 5:52am

I am on PC.

(I feel like I should type more, but I don’t know what else would add to the answer lol)

GreenleafVision · October 28, 2024, 4:06pm

I can also say that I have already downloaded and installed the latest version of the Epic Games Launcher…

I have received the following reply with instructions from fab support:
"

Close the launcher (not just minimize to tray)
Clear the launcher cache (instructions here)
re-open the launcher. In “my library” scroll down to Fab library and hit the refresh button
leave the launcher open and wait 30 minutes.
"

Unfortunately, none of this helped…
But maybe it will help someone else.

Philbert3d · October 28, 2024, 11:54pm

Same here. But with single models on the FAB sketchfab page. Tried to download my Hover Forklift model and it says error.

I migrated and got my models approved for LIVE weeks ago on FAB. Got the Marketplace seller and tax thing sorted out before that.

I wonder, is FAB getting confused with the Epic Marketplace Publisher Portal? I have 79 LIVE models up for sale on Sketchfabs FAB page, but on the Epic Publisher portal it says ZERO… As seen below, below that is the asset on FAB

luochuanyuewu · October 30, 2024, 2:45am

same problem.

Alkanet · October 31, 2024, 11:51pm

Same here. I created two new plugins for fab, only have Download Button, when i click it it tells me “To access Unreal Engine files, add the asset to your Library.” But there is no Add to my library button.

What´s weird, when i browse the fab plugin, it tells me “You own this item”.

Annoying i can´t download and test my own plugins