I’ve been having this issue for a long time now, only on one computer.
I’m using the latest version of the Launcher.
I’ve read this page and tried the suggestions which hasn’t helped:
Firstly when I try log in, I often (but not always) get a message saying “Error! Did not get a response. Are you connected to the internet?”
I click OK, and try again, usually it works fine the second time and I can log in.
After this I click install under the engine version and I get the error message “Unable to download Unreal Engine. We’re unable to download this item right now. Please try again later.”
The button to add an engine version is greyed out and can’t be clicked. Though I appear to be logged in.
Hey, thanks everyone for all the help, I ran again without that, here are the logs link text
I clicked your link and I see:
{
“errorCode” : “errors.com.epicgames.common.not_found”,
“errorMessage” : “Sorry the resource you were trying to find could not be found”,
“numericErrorCode” : 1004,
“originatingService” : “account”
}
I’ve taken a look at your new log, thank you for that. It looks like there’s a timeout at some point and the system is retrying the connection. It seem like the launcher was closed during that retry. Sorry to be a pain, but can you rerun the launcher with debug logging and leave it for ten minutes or so before closing and send us the new log.
We’re seeing some oddness in your logs. Some of the server requests are going through but some aren’t. What does your network setup look like? Do you have a router between your modem and your LAN? If so, would it be possible for you to try connecting your PC directly to the modem and see if you see these same issues? We suspect there might be a firewall setting that could be throttling some of our server requests.
OK, are you able to test temporarily on a different network (ideally a different ISP) so we can work out whether it’s a problem with your PC in general, or specifically with your network setup? I realise this may be difficult to arrange, but it could be helpful.
E.g. tethering through your cellphone if that’s included in your plan without additional costs, or using an alternative WiFi network you may have access to.
Thanks for trying this. So, it means that it’s either the network settings on your machine for the original network you tried, or it’s a network configuration or ISP problem.
I’m going to talk to a few more people here and see if I can come up with some suggestions. The way that just some of your requests are failing is really odd.
Really sorry that it’s taking us so long to get to the bottom of this.
We think it as a problem with either:
your ISP
your router’s settings
the network settings on your PC for the specific connection to your own network (the phone test ruled out a general PC problem)
Things we’ve though of which could help narrow this down:
Change from connecting via wired Ethernet to WiFi. We believe this will create a separate network config on your PC. If that works, we rule out your ISP as being part of the problem, but it could still be your router’s config of wifi vs wired connections.
Borrow a router and try that in place of your own. If this works, then we know it’s something to do with the configuration on your own router.
Hi, ISP Telkom(South Africa), I’ve tried at work through a proxy, at home via Ethernet and WIFI, unfortunately unsuccessful each time.
I’ve no other issues with home network.
Tried setting up Unity as well got a similar issue using work proxy & home WIFI, but worked with home Ethernet.
Thanks.
Hi, no problem.
I connected through WiFi and I’m getting the same problem still.
I don’t have another router or access to one right now.
Also, I don’t know what this means in terms of the issue, but I tried connecting to the internet through a VPN service and I was able to successfully download the engine through the launcher. Would that point more to it being a problem with my ISP?
