Hi,
I subscribed last month and downloaded 4.3 when it was released. The subscription then expired like expected, a few days ago. Now I no longer have access to the Content Examples or any of the other samples. Is that a mistake? 4.3 seems to still be available to me, and I guess I could try removing it and adding it again - but I don’t want to risk getting locked out of it as well.
Some clarification would be appreciated.
Yours sincerely,
4.3 was released last wed/thursday, did your subscription fall within that month? You should still have access to 4.3 stuff.
I know sometime their servers (or my internet sometimes get a little messed up) and i need to restart my computer/launcher and give it a few minutes. It will lock me out and i have a recurring subscription, then it usually automagically fixes itself.
Howdy ,
Would you be able to place this issue on our AnswerHub site? You can find a link to our AnswerHub here: https://answers.unrealengine.com/index.html. If you could also provide a screenshot of what you are seeing when in the Marketplace tab or any other information, it would be very helpful for investigating your issue.
Thanks and have a great day!
[=;101188]
4.3 was released last wed/thursday, did your subscription fall within that month? You should still have access to 4.3 stuff.
I know sometime their servers (or my internet sometimes get a little messed up) and i need to restart my computer/launcher and give it a few minutes. It will lock me out and i have a recurring subscription, then it usually automagically fixes itself.
[/]
Oh, I do have access to 4.3.0. My subscription was active when 4.3.0 was released. I just don’t have access to the samples or the Content Examples.
I’ve tried restarts of the launcher and reboots, to no avail. Thanks for the suggestions!
[=Sean Gribbin;101191]
Howdy ,
Would you be able to place this issue on our AnswerHub site? You can find a link to our AnswerHub here: https://answers.unrealengine.com/index.html. If you could also provide a screenshot of what you are seeing when in the Marketplace tab or any other information, it would be very helpful for investigating your issue.
Thanks and have a great day!
[/]
Thanks Sean. I’ve posted on AnswerHub and I included a screenshot like you asked.
Thanks ,
We will continue our support and follow-up via the AnswerHub post.
Cheers
I’m so disappointed. I tried to reinstall 4.3 to troubleshoot the issue and now I can’t install it at all, just like the samples. Can’t someone just temporarily enable it again? Just for 24 hours so I can download the samples and then I can use it while a fix is implemented. It’s been three days.
Hi ,
Our accounts department is currently investigating the issue and trying to determine how to resolve it. I thank you for your patience while they work on it.
I will try to keep you informed as I learn of updates, but in case you do not hear back from me soon, you can reach out directly to our accounts department at accounts@unrealengine.com
Thanks.
Are there any updates on this issue?
FruitLoops you got the same issue? Wow.
[=;106648]
FruitLoops you got the same issue? Wow.
[/]
Yes sendt a email to epic have not got a reply yet.
Hi FruitLoops,
We did manage to get back to on this, you can find the information here: Unable to download 4.3.0 Content Examples, even though I have access to 4.3.0 itself - Getting Started & Setup - Epic Developer Community Forums. Can you check to see if you are able to access it now? If not please create a post on the answerhub at http://answers.unrealengine.com. Thank you!
[= ;107410]
Hi FruitLoops,
We did manage to get back to on this, you can find the information here: Unable to download 4.3.0 Content Examples, even though I have access to 4.3.0 itself - Getting Started & Setup - Epic Developer Community Forums. Can you check to see if you are able to access it now? If not please create a post on the answerhub at http://answers.unrealengine.com. Thank you!
[/]
Everything is working again now, i am updating to 4.3.1 and 4.3 content now says Download. 
Thanks for the help.
Cheers!