Can't create a private case (Error 404)

Distribution Onboarding
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Hello,

I’ve been trying to contact Dev Portal Support with questions about releasing my game.
However, every time I try to find help, I’m directed to open a private case through the EOS portal.
The problem is that I cannot log into the EOS portal — I keep getting a 404 error whenever I try to access it.

1 Like
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Hey there @xJackpie ,

We’re sorry to hear you are having trouble creating a private case. We are investigating this issue and will hopefully have a solution for you as soon as possible. We will update you soon!

3

Hello, we can see you were able to log in to create a private case. The root cause here was a conflict with your DisplayName. There was already another account in our EOSHelp support platform with the same DisplayName as the Epic Games account you tried to create a case with. It may have be an EOSHelp account you had previously created by logging into EOSHelp with a different Epic Games account that had the same DisplayName.