Can't create a private case (Error 404)

Distribution Onboarding
, , ,
1

Hello,

I’ve been trying to contact Dev Portal Support with questions about releasing my game.
However, every time I try to find help, I’m directed to open a private case through the EOS portal.
The problem is that I cannot log into the EOS portal — I keep getting a 404 error whenever I try to access it.

2

Hey there @xJackpie ,

We’re sorry to hear you are having trouble creating a private case. We are investigating this issue and will hopefully have a solution for you as soon as possible. We will update you soon!

3

Hello, we can see you were able to log in to create a private case. The root cause here was a conflict with your DisplayName. There was already another account in our EOSHelp support platform with the same DisplayName as the Epic Games account you tried to create a case with. It may have be an EOSHelp account you had previously created by logging into EOSHelp with a different Epic Games account that had the same DisplayName.

4

I’m also getting a 404 when trying to submit a case to Dev Portal Support. I’ve been trying to get my new game past the Tax Identity stage since August 24.

5

Did you ever resolve? Having same issue.

6

Hey there, I am also having this issue, can you please help?

7

Hey there, I am also having this issue, can you please help?

8

Hi, we are also unable to create a private case Error 404, can someone please assist.

9

I am also unable to create a private case (Error 404) can someone please assist

10

Hey there @TrySpire ,

I’m sorry to hear you are also having issues creating a case. After some internal investigation, we have resolved this issue. Could you create a private case now and update us in this thread once your issue is resolved?

Thanks,
J