Can't ADD TO PROJECT - Marketplace Item

Distribution UE Marketplace
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1

Hi.

For someone reason when I ADD TO PROJECT one of my marketplace items I see that its created in the actual directory structure, but I do not see it inside the actual project. Tried a blank project…existing project…the version of the marketplace items are matched and it USE TO WORK. Anyone seen this before? Thanks!

teak

PS: This is only happening on a single marketplace item. Cinematic Music Pack

2

Downloaded 4.9.2 and created a blank project and that didn’t work. This is VERY odd.

3

Hi Teak,

Can you provide the name of the Marketplace item? I would like to test this error on my end to see if its something to do with the pack. Let me know if there is any other packs that are behaving the same way for ya.

Thank you,

Reuben

4

Hi Reuben… Should have that from the git-go…

Its: Cinematic Music Pack

5

Reuben… I tried it at work… Doesn’t work. Might be the item itself??

6

Morning, have you had a chance to review? Didn’t work on my office computer either… think something is whacked.

7

Hi there!

Apologizes for the delay. We are going to try updating the content once more. Once the updates have been successfully added, I will reach back from this thread and have you test the items on your end.

8

Thanks…!

9

I have the same problem. I can’t add marketplace items to a project. 4.9, 4.10 tested.

10

I only have the problem with that specific asset. Does your happen on all items?

11

Any luck on the update? Would like to use the sound tracks in my project. Thanks!

12

Hi… Any status please… Thanks.

13

Its now been 10 days since any update. I can not use a product that I purchased on the Marketplace. What is the status of this please.

14

This has now been fixed.

15

I also have this issue on 4.16.2 with the music asset pack called “Chiptune Layers”.

What could be causing this?

16

I also have this issue on 4.16.2 with the music asset pack called “Chiptune Layers”.

What could be causing this?