Cant access any pages in Online Learning

wingedrobin · August 7, 2020, 4:17pm

Hi, I tried to take the video courses in online learning page. But I got an access error in every courses page like the following picture.

How can I resolve this?

ClockworkOcean · August 7, 2020, 5:34pm

I just tried it, works for me. Try re-starting your browser, or try a different browser…

wingedrobin · August 8, 2020, 6:30am

No, I already tried Firefox and Chrome. Both of them got the same error message.

wingedrobin · August 10, 2020, 1:38pm

Here is the message logs from network monitor. Hope these can help.

ClockworkOcean · August 10, 2020, 2:02pm

Still!? I have no idea I’m afraid, have you also tried Edge?

You could also try deleting all cookies etc.

anonymous_user_40b6b040 · October 26, 2020, 1:15pm

I have the same issue for couple month. Today, I try to unlink google account from my unreal account then login with e-mail then it work. You could also try the same may be it will work.

derek_huang · February 13, 2021, 9:47am

Same issue.

Error URL:
https://learn.unrealengine.com/ > Register

Console log:
Form:1 POST Register 500 (Internal Server Error)

But when I login with someone else’s account, it displays normally.
Epic Games Store (Website) & Epic Games Launcher work fine.
I already tried google chrome(clear cookies and cache), microsoft edge, firefox(new installed) , using my cellphone still the same problem.

I have asked for Epic Games Player Support, AnswerHub, and Unreal Online Learning Support. I still cannot use the online learning platform for four months.