Summary
My live Fab product update has been stuck on “Extracting technical information” for couple of days, especially for FBX file. The ZIP is under 200 MB.
What type of bug are you experiencing?
Publishing
URL where the bug was encountered
Steps to Reproduce
- Open my live fab product.
- Upload a new FBX ZIP file as an update.
3.Wait for technical information extraction.
Expected Result
The extraction completes and the product can be submitted for review.
Observed Result
The status remains on “Extracting technical information” for many days. The update cannot be submitted or deleted.
Platform
Edge web browser.
Operating System
Windows 11
Upload an image
Additional Notes
Fab support website not able to access.