Cannot update a live listing from non mature to mature

Summary

I have changed the product to be “Yes, this listing contains mature content.” and it does NOT allow submission for review, it shows a message “Cannot update a live listing from non mature to mature” and “Your listing is invalid and cannot be sent to moderation.”

What type of bug are you experiencing?

Publishing

URL where the bug was encountered

Steps to Reproduce

The product was not rated for mature.
An email was received stating that the product has been rated for mature.
It is mentioned that this is due to a penalty for the product being mature content.
When the “Mature Content” section is modified in the editing section, the change to the option “Yes, this listing contains mature content” and the “submit for review” button is sent, the system does NOT allow such an update.
The message displayed is “Cannot update a live listing from non mature to mature”
And the product does NOT appear in the listings and is not allowed to be updated.
The product has already had a sale before the penalty.

Expected Result

According to what they mention, the product should allow editing and change to “Yes, this listing contains mature content.” in the “Mature Content” section; but this does NOT happen.

Observed Result

DOES NOT allow submitting for review; displays a message of “Cannot update a live listing from non mature to mature” and “Your listing is invalid and cannot be sent to moderation”

Platform

Brave 1.80.115

Operating System

Windows 10

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Hi @k0rner. We’ve updated the listing and it is now pending approval, once that is complete it will be good to go live.

Thanks for reaching out! :slight_smile: