Cannot save scene

General Issues & Bug Reporting (Fab)
1

Summary

After uploading materials I am unable to save the scene.
At least, I waited for over 10 mins to save and then gave up.
I decided to try a previous model that I already have in my listings.
I knew it saved in under a minute.
This also hung, after a few mins I gave up.

What type of bug are you experiencing?

Publishing

Steps to Reproduce

Upload baked materials.
Press save.

Expected Result

I expected the save to be as quick as it normally does.

Observed Result

After waiting for over 10 mins the scene (materials) wouldn’t save.

Platform

Opera. Then I tried safari.

Operating System

Mac OS.

Upload an image

Previous save.png
Previous save.png2334×1238 1.55 MB

Additional Notes

I noticed that the bar showing the upload progress isn’t showing when trying to save. See attached image of trying to upload the model I already have listed.

2

Tried firefox to upload and save materials but that didn’t work either. It says saving but it just hangs.

I am now in the position of having models and their materials to upload but with no way to do so.

Thanks for any help/advice.

3

I’ve also face the same issue, whenever you apply the materials and tried to save it, It stuck in the saving scene, I’ve contacted the platform support and they suggest to clear browsing data and cookies yet it still doesn’t work, hope they fix it, as a lot of publisher is facing the same thing.

2 Likes
4

It can’t be cookie related because I’ve tried 3 different browsers all 3 with everything cleared.

One thing I forgot to mention was that a few times before it stopped working/started to hang, the saving screen, when saving the materials, started to zoom into the corner of the model and the model had blurred materials. Before when saving this blurring didn’t happen. The wording in front of the model saying, saving your scene, doesn’t blur.
I thought when this first happened it was weird and took a screen shot, but after saving all was okay, so I deleted the screen shot…I should have kept it.

So yep! I’m hoping they can fix this because as I said above, I can’t save materials, which means I can’t add models to my store.

What’s worrying is that the techs haven’t replied to this post.

5

Hi @Satintribe . Could you please share the URL or the listing ID of the listing you’re trying to create/update? That’ll help our team troubleshoot it.

6

I am unable to do that!

After uploading the model and trying to apply materials, when it hung, and I couldn’t apply the materials, there seemed no point in leaving a black model in draft, so I deleted it.

I would be happy to upload a model (in my listings) and post the baked materials here (in this post), and allow you somehow to access my store account for your team to see how it won’t save the materials to my scene.

Please let me know how you wish to proceed.

7

No worries. Looks like our team was able to reproduce the issue - they’re working on getting to the root of it now.

2 Likes
8

That’s good news :slightly_smiling_face:

Will you post here to let us know when it fixed?

Thanks.

1 Like
9

Yes, either I or someone from the 3D team will update here.

2 Likes
10

I am experiencing the same issue here, I tried different browsers, but none of them worked. Waiting for an update from Abby! :pray:

1 Like
11

EMP-15204 has been created and its status is ‘New’. This is now in a queue to be reproduced and confirmed.

1 Like
12

Any updates on this…?

Thanks.

13

As they haven’t let us know, I thought I would!

I’ve just uploaded 2 models…so, it’s now working.

1 Like
14

I get this error when I save the scene after setting the textures on my 3D model.

Failed to create a texture.
Failed to save the scene.
AxiosError: Request failed with status code 400
15

After seeing your post I just this minute uploaded a model and textures (just to check)… it saved them with no errors.

I take it you check for the little yellow warning sign in the materials dialog box before saving?
Apart from that I haven’t got anything else to offer.

It might be an idea to start your own thread if it keeps happening. You might have a different bug to this one I reported.

1 Like
16

Hello, sorry for the late reply. A fix for this issue has been shipped on January 31. It should now work properly as @Satintribe reported.

@Sengchor
Looks like you have a separate issue, could you open your own post and give a bit more details about it ?(listing page url mostly). thank you

2 Likes