Cannot log in or access Fab.com. Has not worked since fab launch.

General Issues & Bug Reporting (Fab)
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1

Summary

I am unable to log into the fab.com website since fab release. It seems like there is an auth issue on the fab side as all other unreal logins are fine.

What type of bug are you experiencing?

Other

URL where the bug was encountered

https://www.fab.com/

Steps to Reproduce

Try to log in to fab with my account.

Expected Result

I can login and purchase assets.

Observed Result

Auth fails. I am sent to a page that says “Oops! Something went wrong…” Query string below.

Query String = https://www.fab.com/social/complete/epic/?redirect_state=fWtFuXGORZo378RyR738r9VRZhiSMgtS&state=fWtFuXGORZo378RyR738r9VRZhiSMgtS&code=554b1bb44ea34f9e88d703b9bbd307fb

Platform

PC1 win 10 chrome/firefox/edge
PC2 win 11 chrome/firefox

Operating System

PC1 win 10 chrome/firefox/edge
PC2 win 11 chrome/firefox

Additional Notes

Has not worked on multiple networks and machines. I am left to believe it is something about my account. I have a very old unreal account.

2

Still nothing. Asked me to login, do 2fa then error page. Fab Support is not responding. ETA on fix or just have someone look into this.

https://www.fab.com/social/complete/epic/?redirect_state=1T69Su7dhQtPIPSUoChy6OmlxTAyLxzh&state=1T69Su7dhQtPIPSUoChy6OmlxTAyLxzh&code=6a8793897fae4fe89016317b72854748

I am able to create a fresh account on a new email and it works. That is not a solution however as I would lose everything on my account. It has to be something in the data of my account.

1 Like
3

Disgraceful customer service, a complete disgrace.

2 Likes
4

Same Problem. Have they mentioned creating a patch yet for this?

5

Same problem. Total ignoring.

1 Like
6

Same problem here, i contacted the Epic customer service the told me to contact the marketplace support (even though the problem come from Fab website) but the marketplace support isn’t responding, and when i tried to contact Fab support they told me to ask Epic support …

So i guess the only option left is to wait until fab get fixed and hopefully they are working on it, but their communication around this critical issue is really bad, i would have expected better from Epic games.

2 Likes