Cannot get Limited-Time Free bundles.

General Issues & Bug Reporting (Fab)
1

Summary

Cannot purchase any bundle in the Limited-Time Free section. When I press the buy button, then select the type I want (Personal Use/Professional Use), a red bar pops up saying “Not Free.”

What type of bug are you experiencing?

Purchasing

URL where the bug was encountered

Steps to Reproduce

  1. Open fab.com
  2. Go to the “Limited-Time Free” section.
  3. Chose any item.
  4. Hover on the cover and press the buy button on the top-right.
  5. When the “Select a license tier” window pops, chose any.
  6. Press “Add to My Library” button.
  7. Now at the top of this window a red banner with the text “Not Free.” should appear.

Expected Result

The selected item/s should be added to my library.

Observed Result

The operation is blocked by the appearing banner, so the item/s aren’t even added to the card.

Platform

Chrome 136.0.7103.93 (Official Build) (64-bit)

Operating System

Windows 10. Also tested on Windows 11 with same result.

Upload an image

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Workaround

Go to the item’s page and purchase it from there.

2

Hi @boyan1742, and thank you so much for reaching out with your issue.

To confirm, did you use the workaround and take advantage of the Limited-Time Free content on this occasion? I will bring this to the team’s attention, but I wanted to check if you managed to get them.

Thanks!