cannot enroll in island creator

whenever i click on sign in on this page Creator Portal. which is linked in the join the island creator link i get this message

can someone tell me what to do.

Hi there! I work on UEFN documentation. Iā€™m going to bring your issue to the Creator Portal team. Do you have an account? If so, what is your username?

its either norsecloud or infinnitea

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idk if u did anything but i tried today and it worked

I provided your usernames to the team and they probably unblocked you.