Cannot download unreal engine from epic games launcher

Budge_1 · March 8, 2015, 8:35pm

Hi, I can’t seem to download 4.7.2, it’s my first time trying to download and in the library there’s a tab with ‘4.7.2 queued’ and also at the top right the downloads menu it’s shows the download as pending, been like that for like 2 hours

Ben_Halliday · March 8, 2015, 9:00pm

Hi Budge,

Check this troubleshooting guide and see if anything in the “The Launcher is unable to download content” section helps. If not, please follow the instructions on getting your Debug logs and post the information here. Thanks!

Budge_1 · March 9, 2015, 4:01pm

Hi here is the log

link text

Budge_1 · March 10, 2015, 2:45pm

Can I get some help? I’d like to get started with the engine!

Ben_Halliday · March 10, 2015, 3:34pm

Hi Budge,

We have someone assigned to your issue, and they may have some questions for your soon. Thanks for your patience!

_Epic_Maximusdb3_1 · March 10, 2015, 3:48pm

Hi Budge,

Do you happen to be using a Mac? If so do you have multiple accounts on your Mac computer?

-Max B.

Budge_1 · March 10, 2015, 4:44pm

Hi yes I’m on a mac, not sure what you mean by multiple accounts? You mean Epic games accounts?

_Epic_Maximusdb3_1 · March 10, 2015, 5:27pm

sorry not your Epic Games accounts, I’m talking about your Mac’s user accounts. Has more than one been made?

Budge_1 · March 10, 2015, 5:32pm

Only one user account but I do have windows installed on the mac with bootcamp

TJ_V · March 10, 2015, 5:36pm

Hmm, could you post a copy of your system specs?

_Epic_Maximusdb3_1 · March 10, 2015, 5:49pm

Interesting, do you have the launcher installed on both windows and Mac?

Budge_1 · March 10, 2015, 5:52pm

i only have it installed on OSX (yosemite) which is where i want to install the engine.

Budge_1 · March 10, 2015, 5:53pm

Where do i find system specs?

TJ_V · March 10, 2015, 6:06pm

Go to the Apple icon and then it’s under ‘About this Mac’.

_Epic_Maximusdb3_1 · March 10, 2015, 6:27pm

Ok. We’ve seen this issue before but it involved users with multiple mac user accounts. The underlying cause though is because the account does not read/write access on the shared folder.

Can you try this?

Select the Shared folder
Right-click/double-click to open the file menu
Select Get Info
Open the “Sharing & Permissions” tab
Check and see if your user account has read/write access for the shared folder

Budge_1 · March 10, 2015, 6:45pm

yes it has read and write access. There is a ‘Guest’ folder in the users folder by the way, not sure if that matters.

Budge_1 · March 10, 2015, 6:47pm

OSX Yosemite
iMac Mid 2011
Processor 3.1ghz intel core i5
Memory 8GB
Graphics AMD Radeon HD 6970M 1024 MB

Budge_1 · March 12, 2015, 1:34pm

Still can’t download it guys! Am I not getting anymore help here? Can’t I just get a direct link or something?

_Epic_Pete · March 12, 2015, 1:49pm

Hi Budge,

Can you also make sure that your user account has read/write access to all enclosed items of the Shared folder? To do this:

Go to /Macintosh HD/Users/
Control+Click on the Shared folder and select “Get Info”
Click the small lock icon at the bottom right corner and enter your user credentials
Click on your user account and then the small gear icon beneath the sharing & permissions section
Click the “Apply to enclosed items…” option
Try downloading the engine again

_Epic_Maximusdb3_1 · March 12, 2015, 1:58pm

Sorry budge, I’m having developers take a look at your logs as I have not seen this issue before. I will try and get an answer for you as soon as possible.

-Max B.