Summary
I cannot download any asset from Quixel Bridge into my project. Everytime I do, the same error pops up: “Asset not available in UAsset format”. This is what pops up everytime I press Download, and the Add option is not available. I have tried the following fixes that have not worked:
-Lower quality images
-Different assets
-Reinstalling the plugin
-Reinstalling the plugin from Account details, but this attempts to install only up to version 4.26, which is useless.
-Reinstalling Unreal Engine 5.5
-Attempting to link Quixel account to Unreal Engine account
Now, I CAN download the textures from the Quixel/Fab site, but that’s redundant. If I have to do that, then the entire point of Quixel Bridge is lost. I want to be able to easily import my assets and automatically create the material, otherwise I have to spend time to do it manually.
Additionally, I am having immense trouble accessing my Quixel account in the first place. When I try to login via Fab or Quixel, I’m prompted to always use my Epic account. Upon doing that, I encounter yet another error, “Cannot read properties of undefined (reading ‘then’)”, which is just baffling. I AM able to access the account when pressing the Account button in Quixel Bridge, so then I have access to a page that shows my Unreal Unlimited Plan, Quixel Mixer, and Quixel Bridge plugin options. But when I click on the Unlimited Plan to hopefully link/verify the connection, it prompts for billing info. Even if I try to enter it, it bugs out and doesn’t do anything, meaning I couldn’t link my Quixel to my Epic account even if I tried. Is it connected? I have no idea.
I am in version 5.5 for Unreal Engine, and version 5.5.0 for Quixel Bridge, and version 5.5.0 for Fab UE Plugin. Latest for everything.
There is no information for this specific issue anywhere that I can find, and any I do find is only suggesting the same fixes, none of which have worked.
What type of bug are you experiencing?
Plugins
Steps to Reproduce
-Open Quixel Bridge, either from option in dropdown or adding to Content Browser, they both take you to the same place anyway.
-Navigate to wanted asset. In this case, “Metal Panels Facade”. This happens with all assets, but regardless.
-Add option is not available, so click Download.
-Pop up says “Asset is not available in UAsset format”.
Same thing happens if attempting to drag material into Content Browser.
Expected Result
I should be able to download textures into my project which should automatically make a material with those textures, as I have seen others do in multiple videos and in my own past projects.
Observed Result
-Pop up says “Asset is not available in UAsset format”.
Nothing else happens.
Platform
I am in version 5.5 for Unreal Engine, and version 5.5.0 for Quixel Bridge, and version 5.5.0 for Fab UE Plugin. Latest for everything.
Operating System
Windows 10