Hello,
I have been facing issues for weeks now, I have tried all the methods on the answers hub and Help Desk.
I cannot download any content.
I tried downloading Unreal Engine 4.12 it would always crash at 1%.
I have tried downloading examples and content and it doesn’t download.
All my content I try to download, downloads for a while and the launcher then crashes.
Please help me fix this.
Recently I have tried downloading the Infiltrator Demo and it has crashed several times in between after every 50MB is downloaded.
Logs Attached.Logs
Thanks,
.
Hi Craig911,
I’m sorry that you are having an issue with the Epic Games Launcher. In order for us to offer the best support, we have recently modified the process for how Epic Games can help troubleshoot your Launcher issue. Please visit http://help.epicgames.com/ for technical support, here you can find information and solutions for common issues, as well as a contact form if you still need additional assistance. Thanks!
I have already done that and it’s been 2 days without any reply =/ , I need help with this urgently as I’m running out of time to develop my project .I hope you understand and I hope there’s a fix for this, I’ve seen several others facing the same issues I tried everything but they always crash after a while =/ .Please help me ASAP .
Best,
.
Hi Craig911,
Unfortunately we do not see a ticket from your account in our system. Can you provide me the ticket number so we can look it up? Thanks!