Cannot download any assets from Fab

Summary

Hello,

I am currently experiencing a serious issue with Fab and I’m unable to download any assets at all.

Here is what is happening:

On the Fab website, the Download button does not appear, so I cannot download ZIP files directly.

Inside Unreal Engine, when I click “Add to Project”, nothing happens. There is no download notification, no progress bar, and no assets are added to my project.

In the Epic Games Launcher, the download icon now appears, but when I try to download a ZIP file, I receive an error.

This issue is not limited to a specific asset (for example, Granite Rock). I cannot download any asset from Fab.

I have already tried:

Logging out and back into my Epic account

Restarting Unreal Engine

Restarting the Epic Games Launcher

Reinstalling / verifying the Fab UE Plugin

Clearing browser cache and cookies

Using different browsers

Disabling VPN and antivirus protections

Pressing F12 to open DevTools (nothing happens — no window opens)

At this point, I am completely blocked and cannot continue my work because I cannot access any assets.

Has anyone experienced this issue or found a solution?

Thank you in advance for any help.

What type of bug are you experiencing?

Purchasing

Steps to Reproduce

  1. Log into my Epic Games account.
  2. Go to fab.com and open any asset listing (for example Granite Rock, but it happens with all assets).
  3. The Download button does not appear on the page.
  4. If I try to use “Add to Project” inside Unreal Engine, nothing happens.
  5. If I try to download from the Epic Games Launcher, the download starts but shows an error and fails.
  6. Pressing F12 in Chrome does not open DevTools or any console window.

Expected Result

The Download button should appear on the asset page.
Clicking “Add to Project” should download the asset and add it to my Unreal Engine project.
Downloading from the Epic Games Launcher should complete successfully without errors.
Pressing F12 should open the browser DevTools window.

Observed Result

The Download button does not appear.
“Add to Project” does nothing.
Downloads from the Epic Games Launcher fail with an error.
Pressing F12 does not open DevTools or any console window.
I cannot download any assets at all.

Platform

Google Chrome (latest version).
Also tested in another browser and the issue persists.
Unreal Engine 5.7.
Epic Games Launcher (latest version).

Operating System

Windows 11 64-bit (Desktop)

Upload an image

Hey @Jon_FX Could you please share your Epic Games launcher logs? For that go to launcher > Settings icon > Show logs.
Also, could you kindly try to login to the website on any other system and let us know if you can download anything there? Looking forward to your response.