cannot Complete Onboarding - nothing happens after clicking

General Issues & Bug Reporting (Fab)
1

Summary

cannot Complete Onboarding - nothing happens after clicking

What type of bug are you experiencing?

UI/Tools

URL where the bug was encountered

https://publish.unrealengine.com/publishing-portal/onboarding/completed

Steps to Reproduce

Go throught all the steps of publisher registration. The issue happens after the last step.

Expected Result

Making me a publisher, I guess.

Observed Result

I get congratulations, I click Complete Onboarding, there is a loading icon for a fraction of a second and congratulations with the button appear again. nothing happens.
from the level of https://www.fab.com/become-a-publisher I can again click Get Started which takes me to the same, apparently completed steps.

Platform

Chrome and Firefox

Operating System

Windows 11 Pro

2

Still looking for the solution. My support tickets seem to have been ignored after I provided screenshots they asked for.

3

solved. same machine, same browser, but finally the “complete onboarding” button led me to the next panel. no idea if the dev team fixed it for my account or improved the whole system. if you run into same issue, write to support. to save few days already include screenshots of the place you’re stuck at and the place this link takes you to: https://www.fab.com/portal/listings
that’s all they asked about.

thanks