Can not launch unreal

[XY_XY]

I install the epic game account and download the unreal version 4.10 but everytime i want to launch the programm just get stucked. No matter if i choos a blank project or a first person and so on. I tried this on my two computers at and i have on both computers the identicaly probelm. I also creat a new account and deinstall and install everyting, but nothing seems to work. I also download different version but it is always the same problem.

My hardware:
Intel core i7-4650U CPU 1.70GHZ 2.30GHz
8 GB RAM

does anyone has an idear how to fix the problem?

[ad2mesh]

@XY_XY;436824

I install the epic game account and download the unreal version 4.10 but everytime i want to launch the programm just get stucked. No matter if i choos a blank project or a first person and so on. I tried this on my two computers at and i have on both computers the identicaly probelm. I also creat a new account and deinstall and install everyting, but nothing seems to work. I also download different version but it is always the same problem.

My hardware:
Intel core i7-4650U CPU 1.70GHZ 2.30GHz
8 GB RAM

does anyone has an idear how to fix the problem?

graphics card?

[tyoc213]

If you have the launcher, click on the little triangle pointing down in the installed version of the engine and click “Verify”.