Less an issue with the program itself than with the support surrounding it. However, this seemed to be the only place to address the concern.
Which really is the concern. After downloading 4.24.1 yesterday, the launcher and engine have both become non-functional for me, including an inability to sign in to submit a bug report on the work computer. After submitting a request for technical assistance via a different computer, I was told that I should go to engine support, not account support. However, the link provided did not provide any means of contacting engine support, and in fact eventually led me back to the avenue I had used previously and been told was inappropriate.
I suspect that if a contact method does exist, that it is currently locked behind the “download” button on the engine page. Which puts me in a bind, since as I mentioned the computer that has the engine, and can actually support it, is not allowing me even to sign in.
The submissions for engine technical support should not be so difficult to find, and really should be accessible from the account even without UE4 being present on the machine. I did not want to have to go to the forums with this problem, but more appropriate channels appear to be lacking.
Any advice on repairing the launcher and/or engine are appreciated. Directions on proper channels of communication that will actually work are greatly appreciated. More details on the nature and context of the problem can be provided at request.