Bugs x3

Development Getting Started & Setup
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1

Hi there! Since the bug-email-folder apparently have a bug and doesnt work we write here instead.

Materials/textures are distorted in all of our models since the last (we think) update.

Please see attached picture with a sample that shows a roof that is solid geometry in sketchup but when adding material/texture in TM it sometimes looks like this. Why is this?

We also wonder why there is no fix to that every time we update our Sketchup model and go back into TM materials that we picked in TM before are lost so we have to do it all over again. It seems this have been a problem for years.

2,4 ghz 8-core intel core i9

64gb 2667 mhz DDR4

AMD radeon pro 5600m 8gb

Skärmavbild 2022-02-22 kl. 14.43.23
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2

Hello ,

Thank you for posting in the community and sorry to hear about the issues. There is a known issue on how certain meshes were created in the design application and being brought into Twinmotion. If you import a SKP file you can select the fix UV selection.

Screenshot 2022-02-22 102531

When you are importing the SKP model, what collapse method and workflow are you using? Are you using the SKP import or the Datasmith Exporter plugin? Depending on what you are picking there is a chance it reverts back but this should not be happening unless the material in Sketchup changed and was hoping you could contact us to report a bug so we can make sure to investigate this fully.

In order to report a bug you need to be Logged-into the community then go to the home page and click on the [ Contact us ] button, which then allows you to fill out a form. I have provided the link below and let me know if you have any issues submitting a bug. https://twinmotionhelp.epicgames.com/s/case-community-page

Kind regards,

Vincent B.

3

Hi Vincent! Thanks for reply. I replied to your email with all info and also sent in requested info but I haven't got a reply there. Did you receive it? I replied to twinmotion-support@epicgames.com.

Best regards

4

good morning, I have a problem with the latest version of twinmotion 2022.1.2.

I can't use the Skydome or any element brought from Quixel, the folders inside the program are empty.

please help.

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Laptop model: 80SR

Intel(R) Corel(TM) i7-6500U CPU@ 2.50 GHz 2.59GHz

RAM 12.0 GB

5

Hello ,

I hope you are doing well and wanted to inform you that the latest Twinmotion 2022.2 Preview 1 version now has a Max UV Precision checkbox with the import menu with udatasmith and direct-link which should resolve the UV mapping issues.

Screenshot 2022-05-13 141042

Here are the release notes for reference:

https://twinmotionhelp.epicgames.com/s/article/Twinmotion-2022-2-Preview-1-Release-Notes

Kind regards,

Vincent B.

6

Hello @Vincent Boutaud​ Thank you for this information and update! Looking forward to try it. Best regards

7

Hello ,

Thank you for posting in the community your issue and this can happen if a library element got corrupted. Please follow the steps in this articles to get the ability to download/place those assets. https://twinmotionhelp.epicgames.com/s/article/Missing-Quixel-or-Skydome-Assets-in-Library-Menu

Hope this helps and if you still are having issues please contact us directly:

https://twinmotionhelp.epicgames.com/s/case-community-page

Kind regards,

Vincent B.

8

I had to uninstall the program and reinstall it, it’s fixed now, thanks for your concern and response.

9

Hello ,

Thank you for the follow-up and glad to hear you were able to fix the issue after reinstalling it.

Kind regards,

Vincent B.