BUG Cannot update live listing from Non-Mature to Mature - Deadlock with Support

Summary

After my “Abandoned Hospital” pack was sanctioned for “Regulated Goods” (medication props), I attempted to comply with the Epic Content Guidelines by marking the listing as Mature. However, the Fab publishing tool returns the error: “Cannot update a live listing from non-mature to mature”

What type of bug are you experiencing?

Publishing

URL where the bug was encountered

https://www.fab.com/portal/listings/baa3ca9f-8164-441a-854d-74d9dbae7c6f/edit

Steps to Reproduce

Open a live, sanctioned listing originally published as “Everyone.”
Toggle the “Contains mature content” checkbox to “Yes.”
Attempt to save or submit for review.
Observed Result: Red error message: “Your listing is invalid and cannot be sent to moderation” or “Cannot update a live listing from non-mature to mature”

Expected Result

The system should allow a seller to apply a Mature rating to a live listing to bring it into compliance with content guidelines

Observed Result

Blocked from re-submitting

Platform

chrome

Operating System

Windows 11

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