Broken communication - Lack of responses

[BlackFangTech]

@Farrell Studios;747472

Well when I first sent the download link they got back to me in like 2 or 3 days. I left some metallic and roughness material inputs blank and forgot to disable a few plugins so they were pretty quick to start testing it that they spotted that so quickly. It was after i sent the updated project that there was radio silence. Up until then it was all smooth sailing in terms of communication, If I sent an email, I had a reply by the following day, now It’s a week if I’m lucky. Are they like this all year round or could this have something to do with the Marketplace team pooling all their resources into planning and carrying out the summer sale?

I’ve never had them respond that quickly to me. Its more like two weeks to two months for them to respond to an email.