Summary
I’m writing this on behalf of my studio and we are running Unreal Engine 5.4.4 and now 5.5.1 in an offline work environment.
The plugins are updated to the latest.
We have also whitelisted the FQDNs given by the Quixel Support team.
I’ve added the logs from the console to this summary
LogEOSSDK: LogEOS: Updating Platform SDK Config, Time: 3927.641602
LogEOSSDK: Warning: LogHttp: 00000885A8C73000: invalid HTTP response code received. URL: https://api.epicgames.dev/sdk/v1/default?platformId=WIN, HTTP code: 0, content length: 0, actual payload size: 0
LogEOSSDK: Warning: LogHttp: 00000885A8C73000: request failed, libcurl error: 35 (SSL connect error)
LogEOSSDK: Warning: LogHttp: 00000885A8C73000: libcurl info message cache 0 (Hostname api.epicgames.dev was found in DNS cache)
LogEOSSDK: Warning: LogHttp: 00000885A8C73000: libcurl info message cache 1 ( Trying 54.156.46.215:443…)
LogEOSSDK: Warning: LogHttp: 00000885A8C73000: libcurl info message cache 2 (Connected to api.epicgames.dev (54.156.46.215) port 443)
LogEOSSDK: Warning: LogHttp: 00000885A8C73000: libcurl info message cache 3 (ALPN: curl offers http/1.1)
LogEOSSDK: Warning: LogHttp: 00000885A8C73000: libcurl info message cache 4 (TLSv1.3 (OUT), TLS handshake, Client hello (1)
LogEOSSDK: Warning: LogHttp: 00000885A8C73000: libcurl info message cache 5 (Recv failure: Connection was reset)
LogEOSSDK: Warning: LogHttp: 00000885A8C73000: libcurl info message cache 6 (OpenSSL SSL_connect: Connection was reset in connection to api.epicgames.dev:443 )
LogEOSSDK: Warning: LogHttp: 00000885A8C73000: libcurl info message cache 7 (Closing connection)
LogEOSSDK: Warning: LogHttp: 00000885A8C73000: libcurl info message cache 8 (Recv failure: Connection was reset)
LogEOSSDK: Warning: LogHttp: 00000885A8C73000: libcurl info message cache 9 (Recv failure: Connection was reset)
LogEOSSDK: Warning: LogHttp: Retry exhausted on https://api.epicgames.dev/sdk/v1/default?platformId=WIN
LogEOSSDK: Warning: LogEOS: Failed to connect to the backend. ServiceName=[SDKConfig], OperationName=[GetPlatformConfigRoute], Url=[]
LogEOSSDK: Warning: LogEOS: SDK Config Platform Update Request Failed, Result Code: EOS_NoConnection, Retrying after 14.736534 seconds
LogEOSSDK: Warning: LogEOSAnalytics: Unable to get the client auth token. Last result: EOS_NoConnection.
What type of bug are you experiencing?
Plugins
Steps to Reproduce
Launch Quixel Bridge via the Cube icon.
Expected Result
To be able to import a new MetaHuman into Unreal Editor
Observed Result
The bridge window flickers and shows a black or white window.
Platform
Bridge; Fab; Metahumans
Operating System
Windows 11
