Bonjour
Nous avons acheté la licence mais la version reste la version d’essai?
Hello,
Thank you for reaching out, I believe in this case it is possible that the Twinmotion license had been purchased using an alternate account. If so, you would need to sign out from the Epic Games launcher, and sign in to the launcher using the Epic account that had been used to purchase Twinmotion.
If you have additional questions regarding this, please use the Contact Us button on the home page here to submit a support ticket so that we may discuss your account and purchase privately.
Best Regards,
Morgan