'Blueprints' project stuck at syncing

As mentioned, I’m trying to download the Blueprints project under Learn in the UE4 launcher but it’s stuck at syncing. Restarting has no use.

How do I solve this and is there another way to download the content, that is, via another site?

Has anyone else encountered this problem?

Hi arronnax,

Please do not bump threads that have not gone unanswered for 4 or more days. This clutters the answerhub and makes it difficult to parse through.

  • Which specific learn tab project are you attempting to download?
  • Can you post your dxdiag here so I can take a look?
  • Do you receive any errors or warnings when attempting to download the project?
  • What are the exact steps you are taking to set up the download?
  • What is your internet download speed?
  • Does this occur with any other learn tab projects or is it limited to one?

Hi Adam,

Noted. Really sorry about that. My replies in bold.

  • Which specific learn tab project are you attempting to download?
    - Blueprints learn project

  • Can you post your dxdiag here so I can take a look?
    - dxdiag attached

  • Do you receive any errors or warnings when attempting to download the project?
    - No errors or warnings; stuck at 'Syncing’

  • What are the exact steps you are taking to set up the download?
    Login
    Access Learn tab
    Open Blueprints project
    Select version 4.10.4
    Clicked download
    Stuck at 'Syncing’

  • What is your internet download speed?
    - Fibre broadband 200mbps+

  • Does this occur with any other learn tab projects or is it limited to one?
    - The other project I’ve downloaded so far is the Sun Temple and it works fine. Seems like other users have the problem too.

link text

Thank you for letting us know. I was able to reproduce this and have passed this information along to be assessed by the launcher development staff.

Thanks Adam. Hope you can let me know about a possible solution soon.

It should already be addressed, please check and let me know if you are still experiencing the syncing issue.

Thanks so much Adam! I’ve managed to download and open the project successfully!