Summary
Good afternoon. I discovered that some time ago—without any action or request on my part—a seller on FAB refunded all the purchases I had made from them, and I no longer have access to the items I previously bought. I don’t understand how this is possible.
What type of bug are you experiencing?
Purchasing
URL where the bug was encountered
Steps to Reproduce
Found a refund notification in my email.
Expected Result
Found a refund notification in my email.
Observed Result
Found a refund notification in my email.
Platform
Web browser
Operating System
Windows 10
I can see now that access has been restored, although at the time of writing this post, it was impossible to download assets via the launcher, the website, or the engine plugin. I don’t understand what is going on, but for the moment, the ability to use previously purchased assets is back.
Hi Yaros,
You experienced an error on the Fab end that occurred last Friday, and we’ve been working to fully restore missing content and make sure it doesn’t happen again. Are you only having an issue downloading content from PHI Archviz, or are you having trouble with other content in your library as well.
Thanks,
Josh
We haven’t been able to reproduce the issue on our end, so it may be a caching error on your end. Can you please completely shut the launcher down, log back in, refresh the Fab library and try to download again? If you continue to have issues after that, please create a support request here. It will be useful if you can share any logs or error messages you encounter, and our team can help you troubleshoot.
Good afternoon!
Sorry, I didn’t receive any notifications; everything has been restored and the issue is no longer relevant. Thanks again for your attention and assistance!