Summary
Some items I purchased that were in my library now require payment. What happened?
What type of bug are you experiencing?
Other
URL where the bug was encountered
Steps to Reproduce
none
Expected Result
none
Observed Result
none
Platform
none
Operating System
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Additional Notes
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jimsnomis
(jimsnomis)
October 24, 2024, 7:51am
2
+1 on this,
Mostly audio/music content, it knows I purchased it as it’s in my library list, but it thinks it’s not purchased if I view the content so I can’t download it.
[EDIT] This is now fixed
skfabby
(Abby)
October 31, 2024, 10:42am
3
Hi @Carlus10000 - thanks for your report. This was a bug and the team has fixed it (as @jimsnomis indicated in their message).
I have this problem with an asset I own. It says I own it from my library, but it doesn’t show up in vault, and wants me to buy it.
https://www.fab.com/listings/82994e04-68bb-4434-bf95-763d340a5029
This has now been resolved for me by support.