Summary
I submitted an update to an asset already approved and live on both Epic Marketplace & FAB Marketplace (Reference No. 16322613 - I added missing hyperlinks to the asset description; the asset files themselves were untouched). The update was rejected, the asset pulled from the marketplace, and an email was sent saying the asset had been sanctioned and I can appeal or “pursue an out-of-court dispute settlement by an appropriate out-of-court dispute settlement body” (what?!). This was done by a bot (“We received a report of a potential violation and reached this decision using automated tools.”)
The bot linked to the “Fab Marketplace Asset File Format and Structure Requirements” (https://support.fab.com/s/article/FAB-TECHNICAL-REQUIREMENTS#:~:text=We%20do%20not,zip64), which I checked and can confirm that the asset follows these guidelines, being delivered only via a .zip file as well as an Unreal Engine project file.
I submitted the appeal explaining it was merely a metadata update adding missing hyperlinks to the description. The appeal was also automatically rejected by another bot (all of this process has been via automated bots so far).
I opened a support ticket (Reference No. 16339952) and got the same automated response pointing me to the same Guidelines linked above. On following through explaining that I have already been sent this, the ticket responder asked for some technical details (OS, Zipping Program, Zipping Method) and I have not heard back since. This was 4 days ago now and the asset is still not back on the marketplace (conversation attached). Is there anyone on the support team here that can look into this? Can you tell me precisely what I have done that is no longer accepted by FAB (but was accepted last week?)
I am not the only one having such issues (https://www.reddit.com/r/unrealengine/comments/1hrmces/i_got_sanctioned_by_fab/) and it is absolutely crazy that something this serious is done by automated bots. Asset creators are losing income every day this issue persists, and it encourages an attitude of never updating approved assets at the risk of them being pulled for no valid reason.
What type of bug are you experiencing?
Publishing
URL where the bug was encountered
https://www.fab.com/portal/listings/15cd2eb8-eb91-4802-b273-a113007c1ef8/preview?from=listings_list
Steps to Reproduce
Submit a description update to an already-published asset.
Expected Result
The update is approved and the asset remains live.
Observed Result
The update will be rejected by an automated bot and support will not provide a reason as to its rejection nor help with the issue.
Platform
Google Chrome, FAB Marketplace
Operating System
Windows 10
