asset refund

How can make refund in unreal marketplace assets? Bought driveable vehicle pack, but faield packaging everytime because of asset some errors concentrating in animations.


I’m really sorry to hear that.
Please send an email to and state the situation.
Preferably attach some images to help describing the issue better.
It should be sorted out within maximum 1 week.

I hope you’d get the results you’re most interested in and continue shopping on this awesome platform.


Thanks for reply. I have bought several assets in unreal marketplace and all have been great, current asset is bad working in standalone when packaging errors