Asset Declined, no email received

Hello there!

I’ve submitted my first character to Unreal Marketplace. I tried to follow the submission step thoroughly, but recently I log in and found status is: “declined”.

I didn’t receive any email explaining what I must fix.

I have at least 50 characters that I’d like to submit, but I can’t begin to submit all of them if I don’t know what I am doing wrong.

Best Wishes,
Jose

The character I’ve submitted: