Ashes Of Creation failing to load

Development Programming & Scripting
1

How do I fix this error? We didn’t have this problem before we had to use Steam to open the game.

LoginId:189b7d3443d7c20be1f1cd9b5f8d67ef

Fatal error: [File:C:\p4\rel\AOCUE5\Engine\Source\Runtime\D3D12RHI\Private\D3D12Util.cpp] [Line: 1015]
Payload->Queue.D3DCommandQueue->GetClockCalibration(&LocalTiming->GPUTimestamp, &LocalTiming->CPUTimestamp) failed
at C:\p4\rel\AOCUE5\Engine\Source\Runtime\D3D12RHI\Private\D3D12Submission.cpp:907
with error E_FAIL

AOCClient_Win64_Shipping
AOCClient_Win64_Shipping
AOCClient_Win64_Shipping
AOCClient_Win64_Shipping
AOCClient_Win64_Shipping
AOCClient_Win64_Shipping
AOCClient_Win64_Shipping
kernel32
ntdll

2

this forum is intended for unreal engine developers, and is not a support forum for any specific development studio (maybe Epic Games itself).
please report this issue to the Developer and or Publisher of the title.