ARTv1.0 Add Character issue

Hi I am trying to add my custom character to ART and its not working. This is the result I am getting. Can anyone lend me a hand as to what is happening? Thanks
I click add:
Desktop 03.25.2017 -
Then I get this:
Desktop 03.25.2017 -
And this is what I have after clicking no:
Desktop 03.25.2017 -
Thanks for any help.